Novell Service and Support1. What must you do to mirror partitions of unequal size? A. Increase the Hot Fix redirection area of the larger partition so that the logical partition sizes are equal B. Use only the same logical size drives when mirroring C. Decrease the Hot Fix redirection area of the smaller partition so that the physical partition sizes are equal D. Recreate the partition on the drive to be mirrored E. Increase the Hot Fix redirection area of the larger partition so that the physical partition sizes are equal
2. What factors should you consider when choosing which level of RAID best meets an organization's needs? (Choose all that apply) A. Number of users to be accommodated B. Data block size C. Maximum transfer rate D. Sequential or direct data block access E. Proportion of reads to writes in I/O activity
3. Which of the following are advantages of Magneto-Optical Disks? (Choose all that apply) A. Durability B. Capacity C. The media is removable D. Speed E. Random access
4. Which level of RAID is not well suited for NetWare 3.12 because, NetWare 3.12 accesses disks in 4KB blocks rather than long transfers? A. Level 1 B. Level 2 C. Level 3 D. Level 4 E. Level 5
5. Which level of RAID does not work in the PC environment? A. Level 1 B. Level 2 C. Level 3 D. Level 4 E. Level 5
6. The following error message is displayed on the monitor after the installation of a SCSI HBA and three SCSI 4GB hard drives. "WARNING: POSSIBLE SCSI BUS CONTENTION". What is the problem? A. The HBA and a SCSI drive have the same ID B. The drives are improperly mirrored C. Improper termination of the SCSI bus D. The SCSI BIOS is not enabled E. Defective SCSI cable
7. The NetWare 4.11 server has a 2GB SCSI hard drive installed that contains volumes SYS:, ACCT:, and SALES:. You are installing a second 1.6GB SCSI hard drive and will mirror the two drives. When mirroring the drives, you elect to allow NetWare to re-size the first drive's NetWare partition to be equal in size to the second drive's NetWare partition. What just happened? (Choose all that apply) A. NetWare reduced the first drive's logical partition B. NetWare will re-size the logical partition and keep all data intact providing there is enough free disk space C. NetWare increased the second drive's logical partition D. All data on the first drive was destroyed E. All data is intact, the drives are the same logical size, and mirroring can be initiated
8. You just installed a second HD (2GB SCSI) in a NetWare 4.11 server that originally had a 1.6GB SCSI HD. The maximum size NetWare partition was created on the drive and both disks will be mirrored. When mirroring the drives, you elect to allow NetWare to re-size the second drive's NetWare partition to be equal in size to that of the first drive's NetWare partition. What just happened? (Choose all that apply) A. NetWare reduced the second drive's logical partition B. NetWare reduced the second drive's physical partition C. All data was destroyed D. All data is intact, the drives are the same logical size, and mirroring can be initiated E. Nothing, up to only 40% of the total partition capacity can be wasted
9. The NetWare 4.11 server has been up for the last 151 days. When checking the status of the server's mirrored drives, you notice that one drive is "Out of Sync". What does this mean? (Choose all that apply) A. The drives are no longer mirrored B. The drives are still synchronizing. Use the MIRROR STATUS console command to check the percentage of the drives that have mirrored C. The "Out of Sync" drive has some data that is inconsistent with other data on the same disk D. All data is lost on the drive in question E. The "Out of Sync" drive has some data that is inconsistent with other data on the other disk
10. Julie's workstation has lost its CMOS information. What is typically the cause of this problem? A. User error B. BIOS C. Battery D. Hard drive failure E. The Complimentary Metal-Oxide Semiconductor chip
11. What are the file names of Novell's older, no longer supported, client software required to connect to a server? A. IPX.COM and VLM.EXE B. NETX.COM and NETX.EXE C. IPXODI.EXE and NETX.EXE D. IPX.COM and NETX.EXE E. IPXODI.COM and NETX.COM
12. Which Novell client protocol stack is customized and generated using WSGEN for each Workstation? A. IPX.COM B. IPXODI.COM C. LSL.COM D. NETX.EXE E. MLID
13. What file contains all the configuration information for the NIC, LAN driver, and protocol stack, including: interrupts, memory addresses, frame types, and protocol header info? A. IPXODI.COM B. LSL.COM C. NETX.EXE D. MLID E. IPX.COM
14. When a client uses IPX.COM, the driver can not be separated from the protocol stack. What is a disadvantage of this? A. The user can attach to only one server at a time B. The user is limited to one protocol stack per NIC C. LANalyzer for Windows is limited to a single protocol D. Only four active NICs can be installed in a workstation E. All frame types are transmitted making the troubleshooting of frame type problems difficult to solve
15. What client file establishes, maintains, and terminates the connection between the applications on the workstation and the server? A. IPXODI.COM B. IPX.COM C. LSL.COM D. NETX.EXE E. MLID
16. The NetWare shell, NETX.EXE, is a TSR that is loaded in workstation memory directly after which of the following? (Choose all that apply) A. IPX.COM B. LSL.COM C. MLID D. IPXODI.COM E. VLM.EXE
17. A workstation is using the IPX.COM and NETX.EXE client software. This workstation is not connecting to a file server. When troubleshooting this problem, what are some troubleshooting tips to keep in mind? (Choose all that apply) A. You can check the IPX.COM configuration with IPX -i B. Check for conflicts with multiple protocol stacks C. Check for IRQ and I/O conflicts D. Load IPX.COM and NETX.EXE without a batch file, so you can see the results of each step E. You can unload the client software using the -U switch
18. In a NetWare 3.12 environment, with ODI drivers and VLM.EXE, users are having difficulty logging in to their servers. After examining the situation for a few minutes, you discover that the users are not connecting to the server where their user account is defined in the Bindery. How can you correct this problem? (Choose all that apply) A. Teach the users to add the name of their fileserver to their login command; i.e., LOGIN SALES/JULIE B. Login for each user C. Add the PS=servername option on the same line after VLM.EXE; i.e., VLM.EXE PS=SALES D. Use the ATTACH command in the login script to attach them to the correct server; i.e., ATTACH SALES E. Add a PREFERRED SERVER=servername in the NET.CFG file; i.e. PREFERRED SERVER=SALES
19. What version(s) of the NetWare operating system ship only ODI client drivers? (Choose all that apply) A. 3.12 B. 3.11 C. 2.2 D. 4.02 E. 4.10
20. Which of the following are advantages that the ODI drivers have over IPX.COM? A. Simultaneously supports multiple frame types B. Allows up to four active network boards in the client C. Supports LANalyzer for Windows D. Can be unloaded when troubleshooting E. Improves memory management
21. What Novell protocol serves as the communication link between the workstation's network board and the server? A. Internetwork Packet Exchange (IPX) B. NetWare Core Protocol (NCP) C. Network Device Interface Specification (NDIS) D. The NetWare Shell (NETX) E. Open Data-Link Interface (ODI)
22. What are the components of the ODI technology? A. Link Support Layer B. Multiple Link Interface Driver C. Protocol stack(s) D. NetWare Shell E. Network Device Interface Specification (NDIS)
23. What layer of the OSI Network Model is most closely associated with the ODI specification? A. Physical B. Network C. Data Link D. Transport E. Application
24. Which of the following defines the Link Support Layer component of the ODI specification? A. Specifies which network board is installed and can handle packets from different types of protocols B. Serves as an intermediary (switchboard) between the LAN drivers and communication protocols C. Attaches a header to each data packet and delivers the packet D. Intercepts requests for DOS services at the workstation and provides services for files and printing E. Supports the use of NDIS drivers with NetWare and is useful when integrating NetWare and Windows
25. Which of the following defines the Multiple Link Interface Driver component of the ODI specification? A. Supports the use of NDIS drivers with NetWare and is useful when integrating NetWare and Windows B. Specifies which network board is installed and can handle packets from different types of protocols C. Serves as an intermediary (switchboard) between the LAN drivers and communication protocols D. Attaches a header to each data packet and delivers the packet E. Intercepts requests for DOS services at the workstation and provides services for files and printing
26. Which of the following defines the Protocol Stack component of the ODI specification? A. Intercepts requests for DOS services at the workstation and provides services for files and printing B. Supports the use of NDIS drivers with NetWare and is useful when integrating NetWare and Windows C. Specifies which network board is installed and can handle packets from different types of protocols D. Serves as an intermediary (switchboard) between the LAN drivers and communication protocols E. Attaches a header to each data packet and delivers the packet
27. Which of the following defines the NetWare Shell component of the ODI specification? A. Serves as an intermediary (switchboard) between the LAN drivers and communication protocols B. Attaches a header to each data packet and delivers the packet C. Intercepts requests for DOS services at the workstation and provides services for files and printing D. Supports the use of NDIS drivers with NetWare and is useful when integrating NetWare and Windows E. Specifies which network board is installed and can handle packets from different types of protocols
28. When you install a DOS ODI workstation, what tasks must be completed? (Choose all that apply) A. Configure and install the NIC B. Verify the PC is operational C. Select the correct NIC for the existing cabling D. Copy, create, or modify the AUTOEXEC.BAT, CONFIG.SYS, and NET.CFG files E. Copy LSL.COM, MLID, IPXODI.COM, NETX.EXE, and NDIS.COM to the workstation
29. The administrator for a very small five node ARCnet NetWare 3.11 network is receiving calls from users. The network is extremely slow in responding to client requests, a fact that she verified, and now suspects a bad or jabbering NIC. The clients are using IPX.COM and NETX.COM. What procedures can she perform to solve the problem? A. Use LANalyzer for Windows to isolate the problem NIC B. Turn off one workstation at a time C. Use the isolation techniques in the four step troubleshooting model D. If the NICs have LEDs on them, check them to determine if a NIC is constantly transmitting E. Unload and load the server LAN drivers
30. What is required in order to use or support multiple protocols on a DOS workstation in the NetWare environment? A. A Multiple Link Interface Driver B. NDIS drivers C. ODINSUP D. IPX.COM and NETX.EXE E. ODI Drivers
31. Providing Service and Support on a NetWare network involves many tasks. Select the task(s) that are related to Service and Support. A. Installing network hardware components B. Documentation of problem users C. Fixing a problem D. Configuring server and client software E. Installing a new hard drive in a server
32. As a CNE you will have to troubleshoot many network problems with various levels of difficulty. Which of the following are common solutions to problems that should NOT be overlooked? (Choose all that apply) A. Observe user performing task B. Check for the correct components C. Reinstall software D. Remove TSRs E. Delete AUTOEXEC.BAT and CONFIG.SYS
33. While on site at a customers office, you are informed that a server can not be seen from Julie's workstation. What procedure(s) would you perform during the "Gather Basic Information" step of the troubleshooting model? A. Prioritize your hypotheses B. Examine if anyone else is having this problem C. Check the network log book D. Edit the NET.CFG file E. Use the NSEPRO to help solve the problem
34. Troubleshooting hardware and software is composed of many tasks. When troubleshooting, what tasks would you perform to provide a complete solution for a customer? A. Document the problem and solution B. Install network hardware components C. Fix the problem D. Diagnose the problem, once you identify it E. Investigate whether a problem is related to hardware or software
35. What are the four steps of the systematic network troubleshooting model? A. Gather basic information B. Execute the plan C. Fix the problem component D. Develop a plan E. Document the problem and solution
36. What is ESD? A. Two wires in physical proximity that induce current in each B. Low voltage, low current, high frequency signals that occur in a pattern C. High voltage and current bursts of energy D. Static electricity that damages or degrades computer components and data E. A high voltage and high current signal lasting for several minutes
37. What are the three main categories of network documentation that should be maintained? A. The LAN system B. Resources used on the LAN C. LAN user profiles D. History of the LAN E. Server utilization statistics
38. When is it dangerous to wear an ESD wrist strap when working on computer hardware? A. When working on IC electrical leads B. While you are working on a PC and someone else touches you C. When installing newer IDE hard disks D. When working on monitors E. While surfing the net
39. Computer components may be destroyed or degraded by ESD discharges as low as ______ volts. A. 20 to 30 B. 50 to 70 C. 100 D. 125 E. 75
40. Because you are a CNE, you have been hired to document the network of a large legal firm. What will you document? (Choose all that apply) A. The actual cabling in the LAN B. User information C. Key technical support contacts D. Chronological record of all changes in the LAN E. Baseline information
41. What are some static prevention rules that help protect informed CNEs and hardware equipment from ESD? A. Ground yourself and computer equipment with a proper wrist strap and ESD mat before working on computer devices. B. Do not touch components or ICs by their electrical leads. C. Store and transport boards and ICs in static-shielding bags. D. Avoid styrofoam. E. Keep humidity high.
42. In order for you to feel it, an ESD charge must be equal to approximately ______ volts. A. 1000 B. 300 C. 1500 D. 2000 E. 3000
43. Which systematic network troubleshooting step is often neglected by troubleshooters? A. Gather basic information B. Develop a plan C. Execute the plan D. Document the problem and solution E. Provide the customer with problem/solution information
44. What information can be accessed from the Novell Support Connection CD's Network Systems Support infobase? (Choose all that apply) A. Info on NetWare 3.12 B. LAN to IBM Host connectivity C. Info pertaining to the Service and Support Class D. Top 20 files E. NetWare Product Manuals
45. Generally, when troubleshooting, one tends to eliminate the common causes to problems first, before diving in! Which one of the following steps would you perform first when troubleshooting? A. Check inventory B. Eliminate the user C. Backup all data D. Do not execute CONFIG.SYS and AUTOEXEC.BAT E. Use only the latest software
46. You ground yourself and the equipment with a proper wrist (or ankle) strap and mat before working on equipment that has printed circuit boards. What does this help to prevent? A. ESD B. RF interference C. EMI D. CSMACD E. Ground noise
47. The function of diagnostic software is to provide information about your system enabling you to isolate, solve, and document problems. How is this best accomplished with PC systems? A. Microsoft's MSD B. PC manufacturers' diagnostics C. Advanced setup D. Third party software E. NetWare's Desktop Diagnostics (NDD)
48. Some nodes can communicate with the server, others can not. Everything was working last night. Your client maintains records of computer hardware and software installed on the LAN's servers and workstations, including all patches installed and configurations. Why won't this documentation help you fix the problem quickly? A. This is not a configuration problem B. No changes were recorded in the documentation C. The problem is virus related D. The problem is application related E. Without cable documentation, you can not easily determine the layout of the cabling
49. The Micro House Technical Library Knowledge Module is divided into what sections? A. Hard drives B. Reference libraries C. Mainboards D. Data Communications E. I/O Controllers
50. Using the Support Source's Micro House Technical Library, in what ways can you search for information on a Future Domain TMC-1670 controller? (Choose all that apply) A. Browse the Data Tree B. Manually Create a Query C. Main board criteria search D. Network board criteria search E. Query Assistant
51. You have just installed the Support Source's Micro House Technical Library on the support server, and have mounted the CD-ROM as a volume. What do you need to do next to provide the twenty support people in your department access to the MTL? (Choose all that apply) A. Run SETUP.EXE on each workstation B. Run INSTALL.EXE on each workstation C. Nothing else is needed D. MAP M:=APPS:SOURCE E. MAP N:=SOURCE:
52. Searches within the Support Source's Micro House Technical Library assume a binary? A. AND B. OR C. NOR D. XOR E. XNOR
53. You are using the Support Source's Micro House Technical Library Query Assistant. What do you need to do to perform a search? (Choose all that apply) A. Enter the search criteria and click okay B. Clear the previous query if one exists C. Enter a text word search D. Manually enter a search statement in the Query Pane E. Move the search criteria to the Query pane
54. The Main Tool Box of the Support Source's Micro House Technical Library can be used to? (Choose all that apply) A. Print a document B. Open the Query Assistant C. Controls the Query Pane D. Controls the Data Tree E. Controls the Document Viewer Pane
55. Which research tools would you use to get the absolute latest drivers for the 3COM Etherlink III NIC? A. Support Connection CD B. Support Connection on CompuServe C. Novell WEB Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
56. Which reference tools provide access to Application Notes? A. Support Connection CD B. Support Connection on CompuServe C. Novell Web Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
57. Which reference tool provides access to support forums? A. Support Connection CD B. Support Connection on CompuServe C. Novell Web Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
58. Which research tools provides access to Novell patches, updated files, and drivers? A. Support Connection CD B. Support Connection on CompuServe C. Novell Web Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
59. Which research tool(s) provides access to jumper/switch configuration information on hard drives, motherboards, and network interface cards? A. Support Connection CD B. Support Connection on CompuServe C. Novell Web Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
60. As a CNE, most of your experience is with 10BASE2 networks. You have an opportunity to work at a new client's office installing a thirty node Token Ring network. You know little of Token Ring. Which research tool(s) provides a tutorial on Token Ring networks? A. Support Connection CD B. Support Connection on CompuServe C. Novell Web Sites D. Support Source's Micro House Technical Library E. LANalyzer for Windows
61. What Support Connection on CompuServe forum(s) would you access to obtain support for the NetWare DOS Requester? (Choose all that apply) A. NWOSFILES B. NWGENFILES C. NOVDESKTOP D. NOVCLIENT E. NOVMAN
62. What Support Connection on CompuServe forum(s) would you access to obtain support for Network Integrity products? A. NWOSFILES B. NWGENFILES C. NOVINT D. NVENA E. NOVUSER
63. What Support Connection on CompuServe forum(s) would you access to look at classified ads and job listings? A. NWOSFILES B. NWGENFILES C. NOVUSER D. NOVADS E. NWJOBS
64. What type of information is contained within the Micro House Technical Library's section on Mainboards? (Choose all that apply) A. Jumper settings B. Memory configurations C. Procedures for assembling PCs D. Component location E. Cache configuration
65. What are some of the hard drive specifications that you can search on within the Micro House Technical Library? A. Encoding B. CPU type C. Make D. Heads E. MTFB
66. What type of information is contained within the Network Technical Guide of the Micro House Technical Library? (Choose all that apply) A. Cable guide B. Local Area Networks C. Detailed performance comparisons D. Network Specifications E. Communication Standards
67. What are some of the NIC specifications that you can search on within the Micro House Technical Library? A. Remote boot ROM B. RG58 wire type C. Network Interface D. Transfer Rate E. Bus type
68. You are experiencing a problem troubleshooting Token Ring and can not find the info you need from technical support, Support Connection CD, or the MTL. Another source of help could be? (Choose all that apply) A. The NetWare Expert B. NetWare Help C. Application Notes D. LANalyzer E. Support Connection on CompuServe
69. When performing a search with the Support Connection CD, how are the words "PRINT SERVER" interpreted by the Support Connection search engine? A. All occurrences of the phrase PRINT (space) SERVER are searched for B. The words PRINT or SERVER are searched for C. The words PRINT and SERVER are searched for D. All occurrences of the words PRINT (space) SERVER are searched for with the space interpreted as a boolean OR E. The words PRINT and SERVER are searched for with case sensitivity in mind
70. Which of the following will result in a good search using the Support Connection CD? (Choose all that apply) A. You need the Base I/O jumper settings of a Novell NE1000 NIC card B. You need information on Token Ring's NAUN C. You need to locate memory BANK 0 on an Intel motherboard D. You are looking for an old Application Note printed in 9/90 E. You need a LAN driver written late last year
71. A customer has asked for your advice on selecting the PC Bus architecture for their new 120 node collections center LAN. They want to stay with industry standards. Without further information, what bus architectures can be recommended? (Choose all that apply) A. ISA B. VL-BUS C. EISA D. MCA E. PCI
72. What is a possible disadvantage of using ISA based PCs for a NetWare server? (Choose all that apply) A. ISA divides every NetWare 32-bit word into two 16-bit words for transfer across the bus B. ISA uses a 16-bit bus C. ISA uses a 32-bit bus D. Bus speed operates at 8MHz E. Bus speed operates at 16MHz
73. Which of the following describes the characteristics of the EISA architecture? A. Operates at 8MHz B. Has a 16-bit bus C. Operates at the CPU clock speed D. Has a 32-bit bus E. Has a 64-bit bus and was designed for NOSs
74. A client is going to add another twenty nodes to the network before the end of next month. These PCs will be running I/O intensive CAD/CAM applications. If asked, what PC bus architecture would you recommend? (Choose all that apply) A. PCMCIA B. EISA C. MCA D. VL-BUS E. PCI
75. What advantages does the PCI standard offer? A. Bus mastering B. 32-bit bus, with a bandwidth of 132Mbps @ 33MHz C. Buffer between CPU and peripherals D. Bus speed is 133MHz E. Scalable to 64-bit bus
76. Select the architecture that provides the greatest bandwidth and is scalable. A. MCA B. VL-BUS C. EISA D. PCMCIA E. PCI
77. You have a 16-bit ISA network card. Which PC bus architecture allows for the installation of this NIC? A. ISA only B. ISA and EISA C. MCA D. PCI E. VL-BUS
78. Credit card size, designed for notebooks, self configuring, and non-OS dependent describe which of the following PC bus architectures? A. PCI B. ISA C. EISA D. PCMCIA E. VL-BUS
79. When installing a manually configured adapter into a PC, what information must you know to avoid resource conflicts within that PC? (Choose all that apply) A. IRQ B. DMA support C. I/O Address D. Base Memory E. Operating System
80. What PC resource is used by a hardware device to let the Central Processing Unit know it needs servicing? A. IRQ B. DMA C. I/O Address D. Base Memory E. Operating System
81. Which IRQ is cascaded as IRQ2 and must not be assigned when IRQ2 is in use? A. 5 B. 7 C. 9 D. 10 E. 15
82. Which IRQ is usually assigned for the primary IDE hard disk controller? A. 5 B. 7 C. 9 D. 14 E. 15
83. Which IRQ is assigned to the first serial port? A. 2 B. 3 C. 4 D. 5 E. 7
84. You have just installed a NetWare 4.11 server at a bakery but can not login to this server. Using DISPLAY SERVERS at another server console indicates a list of servers that are up and running (including the new one), while DISPLAY SERVERS on the new server sees only itself. What is the problem? A. An IRQ conflict B. A DMA conflict C. A PORT address conflict D. A Base Memory conflict E. A combination of conflicts
85. What PC resource is used by a hardware device to save time by writing to memory without the intervention of the CPU? A. IRQ B. DMA C. I/O Address D. Base Memory E. CMOS
86. What PC resource represents a range of addresses reserved by the CPU? A. IRQ B. DMA C. I/O Address D. Base Memory E. ROM
87. A NE2000 Ethernet NIC was installed in a workstation with the following configuration: IRQ=3, I/O=360, MEM=CC000. You were able to login to a server, but what potential problems are more than likely going to occur? (Choose all that apply) A. No problem, the PC is configured correctly B. There is a potential IRQ conflict with COM1 C. Printing to LPT1 will not happen when the LAN drivers are loaded D. There is a potential IRQ conflict with COM2 E. Memory conflict with CC000
88. What PC resource is used by a hardware device to map ROM into the PC's Upper Memory address range? A. IRQ B. DMA C. I/O Address D. Base Memory E. CMOS
89. What I/O address is reserved for the primary IDE hard disk controller? A. 278 B. 2F8 C. 378 D. 200 E. 1F0
90. Concerning IRQs, which of the following are true statements? A. IRQs can not be shared in an ISA system B. They must be configured using system diagnostics C. They can be shared in a MCA system D. Some IRQs are reserved E. They can not be shared in an EISA system
91. Which devices typically use DMA? A. Hard Disk Controller B. Network Interface Adapter C. Sound card D. Video card E. Upper memory
92. Certain programs are necessary to configure adapter cards in a Micro Channel Architecture system. What extension is assigned to these program files? A. DIP B. ADF C. CFG D. UTL E. ADP
93. The EISA Configuration utility automatically configures EISA boards and resolves resource conflicts. This configuration utility has several valuable features. Which of the following are EISA configuration utility features? A. Backup of configuration B. Update Records C. Verification Mode D. Board Lock/Unlock E. Super Config
94. What three Fast Ethernet specifications adopted by the IEEE are the basis for the 100BASE-T standard (IEEE 802.3u)? A. 100BASE-TX B. 100BASE-T4 C. 100BASE-F4 D. 100BASE-FX E. 100BASE-F
95. What disk interface type is an extension of the ST-506 interface, known for high performance and large capacity disks? A. IDE B. EIDE C. ESDI D. SCSI E. SCSI - II
96. What disk interface type adds high capacity addressing of ATA hard disks with transfer rates up to 13.3Mbps? A. IDE B. EIDE C. ESDI D. SCSI E. SCSI - II
97. How many devices can be installed on the SCSI bus? A. 4 B. 5 C. 6 D. 7 E. 8
98. Which of the following are tips for working with hard disks? (Choose all that apply) A. Route cables away from the power supply B. Hard disks are very delicate C. Newer hard drives are Plug-and-Play D. Systems with SCSI drives have a longer POST cycle E. Hard disk interfaces are interchangeable
99. Which of the following are basic tasks for physically installing a SCSI disk? A. Low level format the drive B. Plan the SCSI bus C. Configure and install the disk D. Set the CMOS disk type to "47" and enter the CHS information E. Configure and install the HBA
100. You are going to install five NetWare 4.11 servers with dual 4GB SCSI hard drives. As part of your system documentation you will include the planning of the SCSI bus. What planning items will be documented? (Choose all that apply) A. Partitioning B. Termination C. Device types D. SCSI addresses E. Cabling
101. Where must the terminators be located on a SCSI bus? A. On the HBA B. On each drive C. At both ends of the bus D. Anywhere on the bus E. Only on the last drive on the bus
102. Termination of the bus using newer SCSI disk and controller combinations is simple because of? A. The elimination of the need to terminate B. Active termination C. Passive termination D. Newer SCSI drives use a Master/Slave relationship E. The highest SCSI ID is automatically terminated
103. Over the years it has been documented that the majority of SCSI hard disk problems are caused by? (Choose all that apply) A. Using substandard cables B. POST configuration errors C. Improper termination D. SCSI disk head problems E. Wrong ID settings
104. While driving to a customer's site, you are thinking of the possible causes of their symptom. The insurance agent has had intermittent performance and other trouble from the new SCSI drives installed last week in the NetWare 4.11 server. What could be the cause of this symptom? (Choose all that apply) A. Possible bad cable B. ESD C. SCSI termination D. SCSI IDs E. POST results
105. SCSI disk performance is erratic on the new NetWare 3.12 EISA server. You suspect that the SCSI IDs are not properly set. Normally, how should they be set? (Choose all that apply) A. HBA set for 7 B. Devices other than the HBA; 0 to 6 for highest to lowest priority C. Devices other than the HBA; 6 to 0 for highest to lowest priority D. HBA set for 0 E. Devices other than the HBA; 1 to 7 for highest to lowest priority
106. Novell Support Connection version 97-03 can be installed on which client platforms? A. Windows NT B. DOS C. Windows 3.1 D. Windows 95 E. Macintosh
107. What is the name of the readme file that provides instructions on installing the Novell Support Connection on the Macintosh platform? A. Readmac.me B. ReadMac.1st C. Mac.txt D. Readme.mac E. Readmac.me
108. Which Support Connection Toolbelt feature opens a dialog box and allows you to search the infobase? A. Query B. Contents C. Trail D. Next E. Clear Query
109. Which Support Connection Toolbelt feature displays the links and queries you have performed? A. Query B. Show C. Backtrack D. Trail E. Contents
110. Which Support Connection Toolbelt feature toggles between the table of contents hit list and the document. A. Toggle B. Show C. Trail D. Contents E. Backtrack
111. What are the three most common ways of locating information within the Novell Support Connection CD? A. Perform a search B. Use GO C. Use the query templates to perform a search D. Navigate the database headings E. Navigate the services interface
112. What are the two most common ways of locating information within the Support Connection on CompuServe? A. Perform a search B. Use GO C. Click on the search button of the Toolbelt D. Navigate the database headings E. Navigate the services interface
113. Within the Support Connection CD, how do you close the contents of the current screen and return to the parent? (Choose all that apply) A. Click on the GO back button B. Click on the backtrack Toolbelt button C. Double click on the top heading in the text box D. Double click on the parent screen heading listed between the Toolbelt and the text box E. Esc
114. Within the Support Connection CD, how do you return to the main screen of the current infobase? (Choose all that apply) A. Click on the GO back button B. Click the Home button on the Navigator bar C. Double click on the top heading listed between the Toolbelt and the text box D. Click on the backtrack Toolbelt button E. Esc
115. Place the basic steps used to perform a search in the Novell Support Connection CD in their proper order: (1) Click on OK to display hit list; (2) Click on Contents button to toggle between hit list and contents of record; (3) Navigate to the heading of the Support Connection CD you want to search; (4) Activate the query/search window; (5) Double click on the record you want to view; (6) Enter search criteria. A. 2,5,1,6,3,4 B. 6,3,2,5,4,1 C. 3,4,5,1,6,2 D. 3,5,6,1,2,4 E. 3,4,6,1,5,2
116. What are the binary operators that can be used during searches within the Novell Support Connection CD? (Choose all that apply) A. | - OR B. Ampersand - AND C. ^ - NOR D. ~ - XOR E. * - WILD
117. What is the default binary operator used during searches within the Novell Support Connection CD? A. | - OR B. Ampersand - AND C. ^ - NOR D. ~ - XOR E. * - WILD
118. What DOS environment variable should to be set to enable convenient downloading of files from the Novell Support Connection CD? A. No DOS variable is required B. SET NSE_DOWNLOAD=X:\DOWNLOAD\ C. SET DOWNLOAD=\NSE_DOWNLOAD D. SET DOWNLOAD=X:\DOWNLOAD E. SET NSE_DOWNLOAD=DOWNLOAD
119. What is the default destination path for downloaded files from the Novell Support Connection CD? You are using Windows 95 on your desktop. A. C:\NSC_CD B. C:\NSC_CD\DOWNLOAD\ C. C:\NSC_CD\FILES D. C:\WINDOWS\DOWNLOAD E. C:\WINDOWS\TEMP
120. What can be printed from the Novell Support Connection CD? (Choose all that apply) A. A complete view B. An individual record C. Marked records D. A block of text E. Current screen
121. Just recently hired, you have approached your boss stating a need for access to Novell Support Connection on CompuServe. She wants to know what benefit it will bring you and the organization. What are some of the reasons for having access to the Novell Support Connection on CompuServe? (Choose all that apply) A. Technical questions are answered by knowledgeable people B. You can post questions and discuss important topics C. Provides the ability to download the newest files and patches D. This service is free to registered NetWare users E. You can research the compatibility of hardware and software products before they are purchased
122. You have just connected to the Novell Support Connection on CompuServe with WinCIM and are at the initial Services Interface. What icon(s) will you click on to post a question? A. What's New B. File Updates C. Novell Programs D. Technical Support E. NOVFILES
123. You want to search CompuServe for a print screen utility that will allow you to print screens from within Windows 3.1. What global command would you input into WinCIM? A. GO SEARCH B. GO FIND C. GO FILES D. GO FILEFINDER E. GO UTILITIES
124. What feature is a CompuServe function that allows one to move directly to a specific forum? A. Forum = B. GO C. MOVE D. JUMP E. Direct
125. You have an older version of WinCIM installed and want to upgrade to the newest version. How do you perform this task once you receive the new version? A. Perform a complete re-install of WinCIM using the new version B. GO Upgrade C. Run the setup.exe program to copy only the new files D. Run the install.exe program to copy only the new files E. Run WINCIM.EXE
126. You have an older version of WinCIM installed and want to obtain the newest version. How can you get the latest version? (Choose all that apply) A. Purchase it at a computer store B. Get it online from GO WINCIM C. Call CompuServe D. GO PCORDER E. GO ORDER
127. What must be set before you can use WinCIM for the first time? (Choose all that apply) A. User ID B. LPT port C. Modem Settings D. Session Settings E. Local phone number
128. You are using CompuServe version 3.0.1. Where do you set the modem settings and other basic information such as your user id? A. Session Settings B. CompuServe preferences C. Access pull down menu, Preferences D. Services pull down menu, Preferences E. Services pull down menu, Basic Info
129. Novell information and services provided on the Internet include? (Choose all that apply) A. Novell Buyer's Guide B. Files, patches, and fixes C. Test bulletins D. NIC configuration guidelines E. TIDs
130. Managing ten NetWare 3 servers at a medical clinic in Buffalo, New York is now your responsibility. When reading the network documentation you discover the servers have never been updated with new or updated files, patches, and drivers? Where on the Novell Support Connection on Compuserve will you find these file updates? A. NETW4X B. NWNET3X C. NWOSFILES D. NETW3X E. NWGENFILES
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