A+ OS Technologies Examination1. Tech Man has a utility belt with boomerangs, grappling hooks, some handy commands, and a few snacks for later. What is the utility that allows him to see a path from source to destination by testing every router connection in between? A. PING -t B. PING -R C. ROUTE PRINT D. ROUTE TRACE E. TRACERT F. TRACEROUTE
2. Which is a valid file name for a text file on a DOS based machine? A. COM1.txt B. LPT1.txt C. MYTESTFILE.txt D. test.txt
3. What is a key troubleshooting process you must use as a service technician? A. Questioning the user. B. Ensuring power is applied to the computer. C. Execute a plan. D. Ensure you have a known good operating system.
4. Upper memory is considered to be between? A. 0 - 640K B. 640K - 1024K C. 1024K - 4Megs D. 1024K - 2Megs
5. MSDOS links computer hardware and software. A. True B. False
6. One of the good things about Microsoft products since Windows 95 is that they all pretty much look and work the same. And, because they're the big dog in the kennel, all of the software manufactures follow their lead. You have just installed Microsoft Windows95/98/ME. When you open Explorer, which of the following files will be visible for you to click on? (Choose all that apply) A. DAT B. HTM C. EXE D. LNK E. BAT F. SYS G. LOG
7. When formatting a bootable hard disk what is the correct syntax? A. Format c: /s B. Format c: /bootable C. Format c: D. Format c: /start
8. This MS DOS driver allows access to the CD-ROM. A. HIMEM.SYS B. MSCDEX.EXE C. SYS.COM D. SUBST.EXE E. SHARE.EXE
9. You've just received a new notebook computer and hate the way the mouse touchpad functions. From your vast experience with Microsoft products you know there isn't much that you can do with a mouse that you can't also do with the keyboard using hot keys. Which of the following lets the user know when a hot key can be used? A. An underscore B. A bold letter C. A flashing arrow that says "Hot Key" D. A bold and italicized letter E. An underscore in conjunction with a bold letter F. An underscore in conjunction with an italicized letter G. Mouse over pop up text
10. In order to load DOS into the HMA what must be loaded when config.sys is run? A. HIMEM.SYS B. SYS.COM C. LOAD.COM D. HIGH.COM
11. You're amazed that your new company has never done a full inventory of their computer hardware. If that's an indicator of their management skills, maybe those stock options weren't such a sweet deal after all. You decide to get the spec on every machine in the building. You want to print the system configuration of one of your Windows 98 computers. Which of the following will allow you to do this? A. Clicking on Print from within System Manager B. Clicking on Print from within Device Manager C. Clicking on Print from within the SysMgr.exe utility D. Clicking on Print System Configuration from Program => Accessories in the Start menu
12. What DOS clean boot option should be used in order to prevent unwanted components from being loaded when developing a list of possible causes of a computer problem? A. F5 B. F8 C. F2 D. F9
13. What is the largest partition you can create under FAT 16? A. 1 Gig B. 2 Gig C. 3 Gig D. 528 Meg
14. What will you want to do when troubleshooting a problem? (Choose all that apply) A. Collect the basic information B. Determine the cause C. Isolate the problem D. Execute a plan
15. The key to being a successful computer technician is what? A. Communication. B. Knowing how to fix the problem. C. Being available 24 hours a day. D. All the above.
16. You swear, some days you feel like you have to wipe the drool off of the chin of your end users. Yet again your favorite complainer, Cristina in the Marketing Department, can't log into the secure section of a web page or even her computer system. Since no one else is having this issue, you think you've isolated the problem. What are the likely causes? (Choose all that apply) A. The account has been disabled B. The account has been locked out C. The user is entering an incorrect spelling of her username D. The user is entering an incorrect spelling of her password E. The user has the Caps Lock key enabled F. A protocol mismatch
17. The PC is experiencing problems which you suspect are related to a specific CONFIG.SYS command. Which key or key combination would you press to step through the CONFIG.SYS? A. F5 B. Shift+F5 C. F8 D. Shift+F8 E. CTRL+Break
18. The Master Boot Record exists where on the active primary partition of a Hard Drive? A. Sector 1 Track 1 Head 1 Cylinder 1 B. Sector 0 Track 1 Head 0 Cylinder 0 C. Sector 0 Track 0 Head 0 Cylinder 0 D. Sector 0 Track 0 Head 1 Cylinder 0
19. Which of the following is not part of memory management? A. Physical addresses B. Page faults C. Swap files D. Multitasking
20. Which file does Setup read to verify the installed components in Windows 95? A. VMM32.VXD B. PRTUPD.INF C. BOOTLOG.TXT D. SETUPLOG.TXT
21. A Custom setup performs these actions: A. Offers several options that are limited for use by only experienced users who want to control certain elements of the Windows 95 setup. B. This is the default option. C. This option is only for portable computers or laptops. D. This type of setup is used only by computers with limited disk space.
22. The ancient Chief Financial Officer of your company sent you a note saying he was working on next year's budget and wanted an estimate on the amount each department would spend on email postage. We're all hoping he'll retire soon. Which of the following protocols can be used to access mail from a dial up account? A. POP3 B. PAP3 C. SMTP D. SMTPv3
23. How many subtrees of keys are contained in the Registry structure? A. 6 B. 4 C. 10 D. 27
24. Your boss has been reading the technical trade magazines again and is gravely concerned about network security. You try to explain that the company sells aluminum siding and is not the CIA. Still he want all "sensitive" files and folders to be encrypted. What is required for this to be accomplished in your Windows 2000 environment? A. FAT B. FAT16 C. VFAT D. FAT32 E. NTFS F. HPFS
25. Which remote administration tool would you use to manage computers remotely in the local workgroup? A. Network Neighborhood B. Net Watch C. Performance Monitor D. File and Printer Sharing Manager
26. Granted, you don't type command lines as often as you used to back in the good old days of DOS and MS-Basic, but this is ridiculous. You are trying to copy a file from the command prompt in Windows 98. Each time you do, you get a message stating that you have a Bad command or file name. Which of the following might be causing it? A. You might be spelling the command wrong B. The command you are trying to use might not be in the PATH statement C. The command you are trying to use might not be in the working directory D. The command you are trying to use might be marked hidden E. The command you are trying to use might be marked system F. You might not have the proper login rights
27. If you are running Windows 95, can you use AUTOEXEC.BAT and CONFIG.SYS files? A. Yes B. No C. Maybe D. Depends on the software you are using and on which type of computer you are running it.
28. Which of the following key names contains dynamic status information for devices such as Plug and Play? A. HKEY_CURRENT_CONFIG B. HKEY_CLASSES_ROOT C. HKEY_USERS D. KEY-DYN_DATA
29. What is the file name found on the Microsoft Windows 95 installation disks or on a default shared network resource for installing Microsoft Windows 95? A. SETUP.EXE B. NETSETUP.EXE C. INSTALL.EXE D. STARTUP.EXE
30. Which of the following contains the database of system settings and configurations? A. Hardware tree B. Registry C. Taskbar D. Resource system
31. Under what circumstances would you use Device Manager? A. To install a new hardware device B. To remove a software application C. To resolve hardware conflicts D. To load an MS-DOS game
32. You blow the dust off that old Windows 95 machine you keep around just for this reason. You've got some critical DOS files -- all right some old DOS games -- that won't run on your Windows ME machine. Which of the following files are required to boot your Windows 95 system to DOS? (Choose all that apply) A. IO.SYS B. IO.COM C. MSDOS.SYS D. MSDOS.COM E. COMMAND.COM F. COMMAND.SYS G. CONFIG.SYS H. CONFIG.BAT I. AUTOEXEC.BAT J. AUTOEXEC.SYS
33. HMA is available on which of the following systems? A. 286 B. 8088 C. 386 D. 486
34. To check for upper memory conflicts at Windows startup, which of the following commands would you use? A. win /d:x B. win d:/f C. win /d:v D. Press F8
35. HIMEM.SYS is used to access what part of memory? A. Conventional B. Upper C. XMS D. EMS
36. If you have a problem and need to step through the config.sys file, or you need to clean boot your PC, when do you need to press the key combination to allow you to perform these functions? A. Right after POST has completed B. When you see Starting MS-DOS... C. When config.sys start's to run D. While you are powering on the PC
37. DOS can access how many drives? A. 3 B. 10 C. 20 D. 26
38. What directory are you placed in, when you first start your computer? A. Parent Directory B. Root Directory C. Home Directory D. First Directory
39. What is the maximum DOS partition which DOS 6.22 could handle? A. 640 Megs B. 32 Megs C. 512 Megs D. 1024 Megs E. 2048 Megs
40. 512 is the maximum files and subdirectories allowed in DOS's root directory. A. True B. False
41. DOS can be loaded into HMA memory. A. True B. False
42. When you are having problems with a software application, and you cannot print, where would you look first to resolve the problem? A. You would look at the printer to make sure it's plugged in B. You would check in the Printers folder to make sure you have configured a printer C. You would check the settings in the software application you are using D. You would call your Help Desk and have them figure it out
43. When you format a HDD or a floppy disk and it is made bootable, which files are copied to make it bootable? A. COMMAND.COM B. IO.SYS C. MSDOS.SYS D. AUTOEXEC.BAT E. CONFIG.SYS
44. Is it possible to set up a shortcut to launch an application from the Windows 95 desktop? A. No B. Yes C. Only if you're running AUTOEXEC.BAT on startup D. Only if you right-click the application's icon
45. To terminate a MSDOS batch program you can press ctrl + ______ key combination. A. Break B. C C. Z D. ATL + DEL
46. Which of the following examples would qualify for using safe mode? A. To test an intermittent error condition B. When you cannot printer to a local printer C. When the video display does not work properly D. When a NetWare client is not recognized
47. The upper memory address starts at ______. A. A0000 B. 1A0000 C. BFFFF D. C0000
48. In how many ways can you install new software and hardware? A. One - through a CD-ROM or floppy disk SETUP.EXE file B. Two - running the INSTALL.EXE file from a disk or from your hard drive C. Three - You can use the Add/Remove Program utility, or you can use the Run command from the Start menu, or you can install the program from your hard disk or CD-ROM D. You don't have a choice. You must follow the software or hardware vendor's instructions
49. During boot-up DOS looks for which files that are user editable? A. Command.com B. Autoexec.bat C. Config.sys D. IO.sys
50. What DOS program is used to map XMS memory into unused regions of Upper Memory? A. HIMEM.SYS B. EMM286.EXE C. EMM386.EXE D. MEMMAKER.EXE
51. You want to load DOS into HMA, which is the correct syntax line? A. DOS=HIGH B. DOS=HIGH,USB C. LH=DOS D. LOADHIGH=DOS
52. When attempting to isolate a problem, what will you ask a user? (Choose all that apply) A. What does the error look like? B. When did you first notice the problem? C. Exactly when does the problem occur? D. Can you reproduce the error?
53. Which of the following entries is valid for config.sys? A. Date B. Device=c:\mouse\mouse.drv C. ECHO OFF D. Path=c:\;c:\dos
54. Can you load device drivers and TSR's in to upper memory? A. Yes B. No C. Sometimes
55. The dynamic link library that handles the base operating system functions of Windows is: (Choose all that apply) A. GDI.EXE B. USER.EXE C. HEAP.EXE D. KRNLxxx.EXE
56. Which tool enables a user to diagnose a problem remotely, rather than having to be on site? A. System Policy Editor B. System Monitor C. Net Watcher D. Register Editor
57. The eraser hitting you in the forehead jolted you from a lovely nap. While most of the stuff in the A+ class was painfully boring, at least it was restful. You look up at the Instructor as he is rummaging around for something heavier to throw at you. "Ah, Sleeping Beauty is back," the Instructor, said with a sneer. "Perhaps you could tell us where Windows 95/98/ME/NT4.0/2000 stores your software settings?" What simple answer do you provide before dozing off again? A. The Registry B. The COMSVC database C. The User database D. The User Profile database E. In the SS.ini file
58. You knew you should have been nervous about your new job when you noticed everyone had dot matrix printers on their desks. But, when you discovered everyone had multiple partitions on their drives you should have pleaded with your ex-boss for your old job. Which of the following file systems is limited to a maximum partition size of 2GB? A. FAT16 B. FAT32 C. VFAT D. FAT8 E. MSFAT
59. The senior techie at your company -- the guy who looks and dresses like Jerry GarciA.- says you should always have a startup disk for your Windows 95/98/ME system. He is a wise beyond his years and carries the scars of many battles with the Evil Empire. You decide to heed his advice. In your new Windows 95/98/ME system where would you go to create a startup disk? A. BDISK.EXE B. RDISK.EXE C. System Tools D. System Properties E. BD.EXE F. Drive Tools G. Hardware Tools H. Add/Remove Programs
60. You're reading your A+ manual when you discover there are things called a low level format and a high level format. Which of the following are created by a high level format? (Choose all that apply) A. A boot sector B. Ring markings C. A root directory D. File Allocation Tables E. Head gauges
61. One of your users is taking networking classes and has noticed that from time to time his IP address changes. He calls to ask you what is happening. After changing the security setting that relates to him in order to prevent him from doing any damage to the network, what do you tell him? A. You tell them that DHCP is being used B. You tell them that their TCP/IP Stack is not initializing properly C. You tell them that their computer has a MAC address conflict with another system on the network D. You tell them that their computer has an IP address conflict with another system on the network E. You tell them that their computer has a TCP address conflict with another system on the network
62. Thank goodness for the new carpeting in your office because you fell out of your chair when your boss finally said you could upgrade your workstation from NT to Windows 2000. After the 243 request, you were beginning to think he would never say yes. Now you're wondering how tough this upgrade will be? You figured there were only a few ways to mess it up. What are they? (Choose all that apply) A. Verify that the computer's CMOS is set to boot from CD B. Launch the installation program from within Windows NT C. Create and use the Windows 2000 boot floppies with the Windows 2000 CD D. Create and use the Windows 2000 boot floppies with the Windows NT CD E. Create and use the Windows NT boot floppies with the Windows 2000 CD F. Create and use a DOS boot disk with CD support to install from the Windows 2000 CD
63. You want to install a new printer on one of your older systems. The computer has USB ports but when you the plug the printer in, nothing is detected. You know the printer is fine because you just stole, I mean borrowed, it from work. What might be causing this anti-social behavior? A. The machine needs to be rebooted to recognize the devices B. USB is not PnP compatible, the device must be manually specified C. Windows 95a is being used on the system D. The devices are faulty
64. Your dimwitted brother-in-law has been on your computer again and something is very, very wrong. Once again you find yourself in need of the recovery console. Which of the following options are available when you boot to the Recovery Console in Windows 2000? (Choose all that apply) A. The ability to create disk partitions B. The ability to delete disk partitions C. The ability to create users D. The ability to delete users E. The ability to change user passwords F. The ability to create groups G. The ability to delete users H. The ability to modify the membership of groups I. The ability to repair the MBR J. The ability to start and stop services K. The ability to enable and disable devices
65. These "rolling black outs" are really starting to get irritating. They seem to only be rolling over you and your poor computer. You're getting tired of the snippy little note from Microsoft that says if you don't want to see this message again, shut down properly next time. If only you could! Not only is Windows automatically running a SCANDISK, half the time the system is coming up in Safe Mode. Which two of the following are used to generate Safe Mode in Windows 95/98/ME? (Choose all that apply) A. USER.D__ B. USER.BAK C. USER.DA0 D. SYSTEM.D__ E. SYSTEM.BAK F. SYSTEM.DA0
66. Your spouse drags you to an "Earth Day" celebration. You had no idea there were that many pairs of Birkenstock sandals in the whole world. (FYI: "Birkenstock" is listed in the MS default spell checker, that tells you everything you need to know about Microsoft). You learn two things while there - Recycling good, Republicans evil. With that in mind, which of the following will place files in the recycle bin after deleting them? Choose all that apply) A. DEL.EXE when used from the command prompt B. DELETE.EXE when used from the command prompt C. DEL.EXE /R when used from the command prompt D. DELETE.EXE /R when used from the command prompt E. Windows Explorer F. ERASE.EXE when used from the command prompt G. RMFILE.EXE when used from the command prompt H. RECYCLE.EXE when used from the command prompt I. My Computer
67. When you get a new computer you're like a little kid around the holidays. For grins and giggles, you've decided to set up a hardware profile for your laptop to boot with when it is not connected to the network. Where is this done in Windows 2000? A. Control Panel => Add/Remove Software B. Control Panel => System C. Control Panel => Licensing D. Control Panel => Profiles E. Control Panel => Add/Remove Hardware
68. The network administrator is out to lunch and has given you specific orders to not touch anything while he's gone. Yeah, like that's going to stop you. This is so easy, and you've done it a hundred times. You would like to copy a user's profile to another user account. Where is this done in Windows 2000? A. Control Panel => System B. Control Panel => Add/Remove Hardware C. Control Panel => Add/Remove Software D. Control Panel => Licensing E. Control Panel => Profiles
69. You decided to impress your young co-workers with your command line skills. You ask one of the young pups, "When booted to a command prompt, which of the following can be used to edit and save text files?" A. Text B. Edln C. Edit D. Type E. Notepad
70. One of the dreaded end users at your office thinks they may have accidentally erased a file on their computer. You're pretty sure they did something stupid because now their NT Workstation won't boot. Help Desk 101, start at the beginning and eliminate possibilities. Which of the following files are required to be present in order for Windows NT to boot successfully? (Choose all that apply) A. NTOSKRNL.EXE B. NTOSKRNL.CMD C. NTLDR D. NTLDR.SYS E. BOOT.INI F. WINNT.EXE G. WINNT32.EXE H. CONFIG.SYS
71. A week ago you downloaded a, let's say, "questionable", program from the Internet and installed it on your machine. Now, every time you boot your system the program opens. This could very embarrassing if your boss happened to be walking into the room as it loaded. You don't want the program to open but would like it to remain on your system, what can you do? (Choose all that apply) A. Check the Startup folder to ensure there isn't a shortcut to the application in it B. Check for an entry for the program in the START.INI file C. Check for an entry for the program in the SYSTEM.INI file D. Check for an entry for the program in the WIN.INI file E. Check the system's registry to ensure that it is not set to automatically launch the program F. Check for an entry for the program in the CONFIG.SYS file G. Check for an entry in the AUTOEXEC.SYS file
72. Once again you've been prowling garage sales and came up with a dandy modem for only a buck. You are preparing to install it in your Windows 2000 system when you discover there may be a problem. The device is not on the Hardware Compatibility List (HCL). Which of the following should you have available in case you are prompted for it? A. The modem's registration code B. The modem's hardware emulation type C. The driver diskette provided by the manufacturer D. The modem's top speed E. The modem's supported compression and error correction protocols
73. "Doesn't work well with others." You've seen that on every job evaluation you ever had. Now the same can be said for one of your network printers. Your Windows system has File and Print Sharing enabled, but you cannot access a printer that is installed on the system from across your network. Which of the following is most likely the problem? A. You do not have the proper permissions set to access the printer B. You do not have the printer shared C. The printer is designed for home use and cannot be shared on a network D. You need to install the correct network print server software on your Windows computer
74. You have just arrived at a user's desk and found him sniveling in the corner sucking his thumb. The dispirited end user just keeps muttering, "I didn't break it, I didn't break it." The problem looks pretty simple but you need to quickly determine what operating system they are running. The desktop looks like it could be Windows 95, 98, or NT. Which of the following steps will you do? A. You will right click on My Computer and select Properties B. You will right click on My Computer and select Manage C. You will right click on the Desktop and select Properties D. You will right click on the Desktop and select Manage E. You will right click on the Taskbar and select Properties. F. You will right click on the Taskbar and select Help.
75. You believe in good dental hygiene and you also believe in proper system maintenance. Because of this you regularly run SCANDISK and Disk Defragmenter. Recently, Disk Defragmenter has been locking up, but none of your other diagnostic utilities have been able to detect any problems with the system. Which of the following is most likely the cause of the problem? A. Your Windows system files have become corrupt B. Your master boot record has become corrupt C. Your system has too many files stored in the root of the hard drive D. Your History folder contains URL’s with more than 256 characters in them
76. The other guys in the hub room helped you back up to your feet. You had fainted when your boss, the cheapest man to ever live, told you you could install Windows 2000 on the network. Which of the following can be used to view your statically configured IP address in Windows 2000? Choose all that apply) A. IPCONFIG /ALL B. IPCONFIG C. Start => Settings => Network and Dialup Connections => Local Area Connection => Properties => Internet Protocol => Properties D. Right click My Network Places => Properties => Local Area Connection => Properties => Internet Protocol => Properties
77. When booting up a few moments ago, Windows 98 detected that the registry was corrupt. Your co-worker panics and starts breathing into a paper sack, but you remain calm. What happened next? A. The system crashed B. The system rebooted and asked for the emergency restore disk C. The system automatically restored a backup of the registry D. The system automatically ran REGFIX.EXE and corrected the problem
78. You hate having the boss breathing down your neck and watching your every keystroke as you work on a critical document. Before going to the meeting, you saved the file that you were working on to a network drive. When you get back to your desk, your boss nearly had a stroke when he saw a file not found error while you were attempting to access it. Which of the following is the most likely reason? A. You have been disconnected from the network drive you saved it on B. The file was not properly saved C. The computer you saved it on has crashed D. It has been erased
79. "How much was our email postage bill last month?" You look at your boss trying to gauge if he's serious or as technically challenged as you've always suspected. You realize he's being serious so you figure its time to explain the basics of email to him. You figure you'll start at the beginning. Which of the following protocols is used to send email? A. SMTP B. SNTP C. FTP D. NNTP E. HHTP F. POP3
80. You couldn't believe some of the prices at the computer show. You picked up a 20 GIG hard drive for only $3! Unfortunately when you got home and tried to format it, you received an error telling you that sector 0 is bad. Which of the following is the most likely reason for the error? A. The drive is not compatible with your system B. You do not have the correct cable attached to the drive C. The drive is incorrectly set as Master D. There is an unsupported partition size or type on the disk E. The drive is bad F. The cable to the drive is reversed G. The drive is incorrectly set as Slave
81. For five years your boss has refused to upgrade his computer. "If it ain't broken, don't fix it," he would say. What he really means is "I'm a cheapskate and I'm paying you to keep this technical stuff running." How can a printer be located on a Windows network from a Windows 95 computer? A. A printer can be located by protocol B. A printer can be located by type C. A printer can be located by NetBIOS name D. A printer can be located by a printer number E. A printer can be located by model F. A printer can be located by NBDNS name
82. Which mouse action copies an object to another location? A. Ctrl+drag and drop B. Shift+drag and drop C. Shift+Ctrl+drag and drop D. Click+drag and drop
83. Which tool enables a user to diagnose a problem remotely, rather than having to be onsite? A. System Policy Editor B. System Monitor C. Net Watcher D. Register Editor
84. To check for upper memory area conflicts at system startup, which of the following commands would you use? A. win /d:x B. win/ d:f C. win /d:v D. Press F8
85. The purpose of ScanDisk is to: A. File a file quickly B. Find and correct hard disk errors C. Defragment the file allocation tables D. Prepare for a Disk Defrag program
86. High memory area is considered? A. Everything above 1024K to the limit of the computers memory. B. First 64K above 1024K. C. The second 1024K of memory. D. Everything from 1024K to 4Megs.
87. Command.com will run after? A. CONFIG.SYS B. AUTOEXEC.BAT C. MSDOS.SYS D. IO.SYS
88. CONFIG.SYS is a text file which contains a series of commands to configure your computers hardware components so MSDOS and applications can use them. A. True B. False
89. Most computer users are ______ but as a PC service technician all they want you to do is repair their computer system. A. Technical B. Non-Technical C. Computer Literate D. Understanding
90. In DOS, which command is used to determine which IRQ's are currently assigned? A. MEM /P B. MEM /TSR C. MEM /C D. MSD
91. Which of the following statements are required to run games which use Expanded memory? (Choose all that apply) A. DEVICE=HIMEM.SYS in the CONFIG.SYS file B. DOS=HIGH in the CONFIG.SYS file C. DOS=UMB in the CONFIG.SYS file D. DEVICE=EMM386.EXE NOEMS in the CONFIG.SYS file E. DEVICE=EMM386.EXE RAM in the CONFIG.SYS file
92. You would like to create a bootable disk without destroying the data currently on the disk. Which command should be used? A. Format a: /s B. System a: C. Sys a: D. Boot a:
93. You would like to create a blank bootable disk. Which command should be used? A. Format a: /s B. System a: C. Sys a: D. Boot a: /f
94. To hide the file FOO.BAR, which of the following commands should be used? A. Attrib -h foo.bar B. Attrib +h foo.bar C. Fdisk +h foo.bar D. hide foo.bar
95. To display the hidden file FOO.BAR to the console, which of the following commands should be used? A. Attrib h foo.bar B. Attrib +h foo.bar C. Attrib -h foo.bar D. Attrib foo.bar
96. Which command(s) can be used in Windows 95 or DOS to perform a surface scan of the C: drive? A. CHKDSK C: /F B. CHKDSK C:*.* C. SCANDISK C: D. FDISK C:
97. Which command(s) can be used in DOS to fix lost allocation units and clusters? A. CHKDSK C: /F B. CHKDSK C:*.* C. SCANDISK C: D. FDISK C:
98. In DOS, you would like to use SMARTDRV to cache your CD-ROM drive. Which of the following must be entered first in the AUTOEXEC.BAT? A. SMARTDRV.EXE B. DEVICE=SMARTDRV.EXE C. MSCDEX D. DEVICE=MSCDEX
99. In DOS, which of the following is required to be loaded prior to using the "prompt" command to use advance screen functions such as color changes? A. MSCDEX.EXE in the AUTOEXEC.BAT B. SCREEN.SYS C. ANSI.SYS in the CONFIG.SYS D. MONITOR.SYS E. ANSI.SYS in the AUTOEXEC.BAT
100. In DOS, which of the following utilities is utilized to optimize memory? A. SMARTDRV B. MEMMAKER C. MEM D. FDISK
101. Which of the following commands would be used to ensure a file cannot be changed? A. ATTRIB +R B. CHKDSK R C. ATTRIB -R D. SCANDISK +R
102. TSR refers to which of the following: A. Tally Sum Resister B. Terminate and Stay Resident Program C. Total Static Resistant
103. Your users complain that they have a problem with disk space. Upon examination you notice that there are hundreds of .TMP, or temporary files, which exist in the C:\TEMP directory. What causes this problem? A. The user is not starting Windows 3.1 properly B. The user is not properly shutting down Windows 3.1 C. A program is causing a general protection fault which the user continues to run D. Windows must be reloaded
104. Which of the following is used to process commands for a DOS 6.2 prompt? A. MSDOS.SYS B. CONFIG.SYS C. COMMAND.COM D. AUTOEXEC.BAT
105. To make the file FOO.BAR read only, which of the following commands should be used? A. Attrib -R foo.bar B. Attrib +R foo.bar C. Fdisk +R foo.bar D. Protect foo.bar
106. DOS represents which of the following type of operating system? A. 8 bit B. 16 bit C. 32 bit D. 64 bit
107. You install a new hard disk on your computer. After using the FDISK DOS utility to partition the disk, you wish to prepare it for use and also transfer the system files to make it bootable. Which of the following will you use to perform this task? A. FORMAT C: B. FDISK C: /S C. FORMAT C: /S D. SYS C: E. FDISK /MBR
108. What command is used to repair the master boot record on a fixed disk drive? A. SYS B. FDISK C. FORMAT D. SCANDISK
109. The "SYS" command copies which of the following files? A. IO.SYS, MSDOS.SYS, COMMAND.COM, DBLSPACE.BIN B. IO.SYS, MSDOS.SYS, CONFIG.SYS, AUTOEXEC.BAT C. IO.SYS, CONFIG.SYS, CONFIG.SYS, DBLSPACE.BIN D. MSDOS.SYS, CONFIG.SYS, AUTOEXEC.BAT, DBLSPACE.BIN
110. Which of the following function keys allows one to "step" through the DOS system startup files? A. F1 B. F3 C. F5 D. F8 E. SHIFT
111. Which of the following function keys allows one to "bypass" the DOS system startup files? (Choose all that apply) A. F1 B. F3 C. F5 D. SHIFT
112. Which of the following function keys allows one to "recall" the previously entered DOS command? A. F1 B. F3 C. F5 D. F8 E. SHIFT
113. You have just finished configuring a user's PC with the proper drivers and software to connect to the Internet through the company's network. What command should be used to verify the user's Internet connection? A. NET USE B. PING C. ATTRIB D. NET DIAG E. WINIPCFG
114. You have just finished configuring a user's PC with the proper drivers and software to connect to the Internet through the company's network. What command should be used to verify the user's local PC TCP/IP configuration? A. IPCONFIG B. PING C. ATTRIB D. NET DIAG E. WINIPCFG
115. TCP/IP uses DNS for which of the following? A. Resolve Domain names to IP addresses B. Resolve IP addresses to MAC addresses C. Resolve Domain names to MAC addresses D. Resolve MAC addresses to IP addresses
116. Which of the following commands would be used to MOST efficiently delete a directory from the DOS command prompt? A. RMDIR B. DELTREE C. DEL D. FORMAT E. FDISK
117. The "DEFRAG" command should be used on which type of PC environment? A. PC's running MS-DOS only B. PC's running MS-DOS and Windows 95 C. PC's running Windows 3.1 and MS DOS D. PC's running Windows 3.1 and Windows 95
118. The DOS "DEFRAG" does which of the following? (Choose all that apply) A. Repair cross-linked files B. Make files contiguous C. Consolidate free space D. Detect lost clusters
119. "Virtual Memory" results in which of the following? A. Unimportant and unnecessary B. Faster performance for most applications C. Less total memory available for applications D. More total memory available for applications
120. "Virtual Memory" would be summarized as which of the following? A. Simulates RAM on physical disk storage B. Simulates physical disk storage in RAM C. Increase amounts of physical RAM available D. Increase amount of disk storage available
121. As your system boots, the HIMEM.SYS is testing the memory and issues the error 3CDF:145DFCAB. This indicates which of the following? A. Bad High Memory B. Bad Virtual Memory C. Bad Extended Memory D. Bad Expanded Memory
122. Which of the following commands would be used in DOS to display the memory utilization by program? A. MEM /C B. MEM /P C. CHKDSK D. HIMEM
123. Which of the following commands would be used in DOS to display the memory utilization in general? A. SCANDISK B. MEM C. CHKDSK D. HIMEM
124. In DOS, which of the following refers to the "User Interface" component? A. MSDOS.SYS B. IO.SYS C. COMMAND.COM D. CONFIG.SYS E. AUTOEXEC.BAT
125. In the CONFIG.SYS file, which of the following statements should appear first? A. DOS=HIGH,UMB B. DEVICE=C:\WINDOWS\HIMEM.SYS C. DEVICE=C:\WINDOWS\EMM386.EXE NOEMS D. LASTDRIVE=Z E. BUFFERS=40
126. Loading the command "SMARTDRV /X" from the Autoexec.bat file will result in which of the following? (Choose all that apply) A. A 2MB cache with Write Cache enabled B. A 2MB cache with Write Cache disabled C. A 2MB cache with Read Cache disabled D. A 2MB cache with Read Cache enabled
127. The "Mouse.sys" file would be loaded from which startup file? A. Autoexec.bat B. Msdos.sys C. Config.sys D. Io.sys
128. The "Mouse.com" file would be loaded from which startup file? A. Autoexec.bat B. Msdos.sys C. Config.sys D. Io.sys
129. The "DOSKEY" driver would be loaded from which startup file? A. Autoexec.bat B. Msdos.sys C. Config.sys D. Io.sys
130. The "SMARTDRV" file would typically be loaded from which startup file? A. Autoexec.bat B. Msdos.sys C. Config.sys D. Io.sys
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